B2B eCommerce Solution Trumps Legacy System In Improving Order Management System (OMS)
Why B2B eCommerce solution is better when it comes to improving your supply-retail order management system as compared to the legacy system? First thing first, what is a B2B eCommerce solution? B2B eCommerce solution here refers to a wide variety of business solutions that are provided by incorporating B2B eCommerce related features to solve any roadblocks in your day-to-day business functions. Meanwhile, legacy systems, on the other hand, refer to any obsolete computer systems programming languages, or application software that may still be in use because its data could not be changed to newer or standard formats, or its application programs cannot be upgraded. It is a no brainer that in theory, it is ideal for businesses to have immediate access to the most advanced technology but in reality, most trade businesses are still relying on legacy systems. A legacy system may be problematic due to compatibility issues, obsoletion or lack of security support among many others. With that said, let’s check out 10 reasons why B2B eCommerce is the better choice in improving your order management system.
1. Improved Oversight
Generally, with an order management system, any businesses are in a better position in knowing all the orders, deliveries, and shipping. They get a complete overview of the inventory, hence, making it easy for the staff, customers as well as the company to keep more products. However, some of these processes are still very manual in terms of tracking and recording all the movements and data. B2B eCommerce solution offers an improvement by automating inventory tracking and movements across the supply chain. Modelled based on B2B eCommerce, Dropee Enterprise solution, for instance, is able to offer business automation by integrating with your existing order management system in a single user-friendly comprehensive dashboard for improved efficiency and convenience.
2. Cost Reduction
A review has found out that an order management system is helpful when it comes to reducing cost. This can extend to both inventory and labour expenditures especially when it comes to a reduction in costs associated with pending/ late or incorrect orders. With B2B eCommerce solutions, most of them are based in the cloud as compared to offline based legacy systems. This means that data involving orders and fulfillments are synced automatically within the cloud, therefore, cutting down the possibility of human errors that could cost your business.Read our previous article onB2B eCommerce: How to Reduce Costs and Increase Sales?
3. Real-Time Order Status
Additionally, by getting your order management system in the cloud via B2B eCommerce solution such as Dropee’s, you are able to have access to real-time data such as new orders, unfulfilled orders, order status, and more - anytime and anywhere. With B2B eCommerce order management solution, the companies are in a better position to understand the inventory and orders in the list. This way, managing orders and products become a lot easier. The companies would know what products are in store and what need to be ordered in order to be shipped.
4. Better Customer Service
The purpose of incorporating B2B eCommerce solution in your order management system is to facilitate better in finding ordered products, release the orders, and make it easier for customers to get their products on time. With all this, your customer service improves along with customer satisfaction when they can get their orders on time. Other than that, B2B eCommerce also allows you to serve your customers around the clock even outside of office hours with the help of automatic chatbot features. View our demo to see how this works by clicking here.
5. Product Details at Fingertips
Gone are the days for businesses to showcase their products on print catalogues. It is the age of the digital catalogue instead, which is one of the central parts in eCommerce.Dropee Enterprise solution essentially integrates front end digital catalogue on an eCommerce platform (e.g. Dropee Marketplace) with back end tools that will allow your customers to view real-time inventory level and replenishment date. In a way, this available solution enables your business to disseminate more details for not only product information but also product availability, so that now it will be easier for you to manage customer expectation.
6. Inventory Availability
As mentioned above, out-of-stock is no longer an issue when you are now able to receive a notification or reminder for replenishment when your stock levels are low. Not only will this increase customer satisfaction, but it will also improve transparency in communicating product information to your customers. Now you can reduce the number of backorders, frequency of order cancellations, and backorder related costs by simply integrating B2B eCommerce solution with your existing Enterprise Resource Planning (ERP) system with the help of application programming interfaces (API) provided.
7. Customers Love It
The ultimate benefit goes to the customers. Companies make a good amount of money, ease their work, reduce the work burden, and pressure. However, customers love a user-friendly and information-friendly system that helps them get product details and their orders on time.
8. Improved Sales
Of course, product and order management gets better too. Soon enough, businesses can manage to handle more orders, make more money, earn more profit, and increase their sales.Brand awareness and reputation of your company will also improve positively when you utilize both B2B eCommerce solution and existing ERP system in your business functions. This is extremely beneficial for business owners who want to retain the use of legacy systems but are keen to upgrade and add-on new features without having to completely revamp the whole system from scratch. Therefore, this is a good middle ground option for this scenario.
9. Attract New Business
This is indeed a good way to attract new businesses as well. As a business owner, once you set up your B2B eCommerce platform; you either get listed on other’s sites or hosting your own website, you would want to scale by having more customers such as retailers to source from you.Dropee Enterprise solution manages both front end and back end of your eCommerce website and allows a multi-pronged approach to order management system that is in-sync and accessible from both your end and your customer’s end. (Request for a demo here).
10. Save Time
One of the best things about B2B eCommerce solution for your OMS is that it saves a lot of time. Work management becomes easier. Efficiency is improved, less time is wasted, customers get orders on time and they don’t have to wait for days. Businesses are also able to scale with a growing customer base and a higher rate of sales conversion.
Are you ready to take on the next step? Dropee Enterprise solution provides growth solutions for manufacturers, suppliers, brand owners, and distributors through digitalization.